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Perfect Aire
Perfect Aire 12,000 BTU 230V PTAC w/ 5.0 kW Electric Heat Assist
$1,014.54
In StockShips in 1-2 business days
High efficiency. Quiet performance. Easy installation.
A smart, reliable choice for year-round comfort.
Best for 9K-18K room setups:
- Bedrooms
- Home offices
- Sunrooms
- Small living rooms
- 12,000 BTU
- Cooling
- 12,000 BTU
- Heating
- See specs
- Quiet Inside
- See specs
- High Efficiency
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Product Overview Full product description Read the longer product copy, features, and application notes. +
12,000 BTU 230V PTAC w/ 5.0 kW Electric Heat Assist
Model #4PTC12A-HE-5.0
Everyone has their preferred temperature, and this sleek unit makes it possible, even in hotels, apartments and dorms. Install one of these sleek units in every room, and you’ll rest assured everyone is in their comfort zone. Engineered by Perfect Aire®, this 12,000 BTU packaged terminal air conditioner goes from heat to cool at the touch of a button. The sleek, all-in-one design is all about energy efficiency. With a whisper-quiet operation, it brings comfort to spaces up to 550 square feet, whether Active construction or retrofit requirements. Smart features keep the temperature right where you want it while preventing the unit from overworking.
Features
- 12,000/11,800 BTU Packaged Terminal Air Conditioner with 5.0kW electric heater (15,000/12,200 BTU)
- Efficiently delivers comfort to rooms measuring approximately 450-550 sq. ft.
- Ideal for Active construction or retrofit requirements in commercial spaces
- Sleek design and low-profile footprint
- Quiet operation
- Energy efficient
- EER (Energy Efficiency Rating) of 10.7
- Power input is 30A, 208V/230V-60Hz
- Compressor Restart Delay in Cool Mode
- High Temperature Protection in Heat Mode
- Automatic Evaporator Freeze Protection
| cooling capacity (btu) | 12000/11800 |
|---|---|
| heating capacity (btu) | 15000/12200 |
| coverage area (sq. ft.) | 400-500 |
| cooling operating temperature range (°f) | 64 - 109 |
| heating operating temperature range (°f) | No Min. - 75 |
| unit width (in.) | 42.0 |
| unit height (in.) | 16.0 |
| unit depth (in.) | 21.0 |
| unit weight (lb.) | 108.75 |
Specs & Documents Product details Open technical specs, manuals, videos, and product documents. +
Product FAQs
Product FAQs
Helpful answers matched to this product, brand, specs, and configuration.What is Perfect Aire?
Perfect Aire is a home-comfort brand offering residential and commercial products such as ductless heat-pump systems, room air conditioners, PTACs, dehumidifiers, fans, portable heaters, humidifiers, air purifiers, and related accessories. Product features and warranty terms vary by category and model.
How can customers in Canada contact Perfect Aire support?
Perfect Aire lists Canadian troubleshooting, warranty, and parts support at 877-997-2473 and supportcanada@perfectaire.us. Published support hours are Monday through Friday, 7:00 a.m. to 7:00 p.m. Central Time.
Where can I find Perfect Aire manuals and technical documents?
Perfect Aire provides a Technical Resources area with installation instructions, owner manuals, submittal sheets, capacity charts, and other product documents. Use the exact model number when selecting documentation because specifications, controls, wiring, and installation requirements can differ between models.
How do I register a Perfect Aire product?
Perfect Aire provides an online product-registration link through its Support area. Registration records the purchase so the company can contact the owner about recalls or other important product information. Perfect Aire recommends registering as soon as possible.
What information should I keep for Perfect Aire warranty service?
Keep the original purchase receipt, model and serial numbers, purchase date, and applicable installation records. For mini-split claims, Perfect Aire may request the original installation date and proof of purchase and installation. Room-air warranty claims also require proof of purchase from an authorized reseller or original store.
Does registering a Perfect Aire product confirm its warranty coverage?
No. Perfect Aire states that product registration does not confirm warranty status. A valid purchase receipt and any other documentation required by the applicable warranty are still needed to establish coverage.
How can I contact Perfect Aire technical support?
For air conditioners, dehumidifiers, fans, heaters, and PTACs in the United States, contact Perfect Aire at 844-472-2473 or support@perfectaire.us. For mini-split troubleshooting, warranty, and parts, contact 833-821-0503 or splitsupport@perfectaire.us. Published support hours are Monday through Friday, 7:00 a.m. to 7:00 p.m. Central Time.
Can Perfect Aire help with troubleshooting and replacement parts?
Yes. Perfect Aire maintains U.S.-based support contacts for troubleshooting, warranty questions, and parts. Use the mini-split support line for split systems and the general AC technical-support line for room air conditioners, dehumidifiers, fans, heaters, and PTACs. Have the exact model and serial number available before contacting support.
How do I start a Perfect Aire warranty claim?
Use the support contact assigned to the product category and have the model number, serial number, proof of purchase, owner contact information, and a description of the problem available. For applicable room-air products, the written warranty directs the customer to the original retailer first. Do not ship equipment or parts to Perfect Aire unless support provides authorization and instructions.
Does the Perfect Aire warranty cover labor, shipping, or refrigerant?
The published Perfect Aire ductless mini-split warranty excludes labor, packaging and shipping costs, and the cost of disposing of or replacing refrigerant. Other Perfect Aire warranty documents also exclude labor and may exclude shipping or transportation costs. Review the exact written warranty before assuming any service-related cost is covered.
Is a Perfect Aire limited warranty transferable?
Perfect Aire warranty documents generally limit coverage to the original purchaser or original owner, and the ductless mini-split warranty generally requires the equipment to remain at its original installation address. Transferability and location requirements should be confirmed in the written warranty for the exact product.
What warranty coverage applies to Perfect Aire products?
Warranty coverage depends on the product category, model, manufacture or purchase date, and written warranty supplied for the equipment. Perfect Aire currently publishes seven-year parts and compressor coverage for eligible ductless and Quick Connect mini-splits, a one-year full-replacement warranty for listed room-air and portable comfort products, and a 30-month full-replacement warranty for eligible PTACs. Always review the warranty document for the exact product.