We will prepare your order within 24-48 hours if it’s received on a weekday (before noon). Orders are shipped in one to two business days. Transit time is between 3 to 6 business days, although exceptions apply. We email tracking information once your purchase is shipped.

Delivery Map. 

IMPORTANT DELIVERY INFORMATION: Please be kindly informed that this air conditioner, due to its weight and shipping restrictions, is shipped palletized with an arranged freight service and requires an appointment for delivery. To AVOID delays, please check if the provided phone number in the order details is a current number where you can be reached. You can also contact the carrier directly and refer to your tracking number to set up a date and time for your appointment. It is your responsibility to ensure a safe and secure environment for delivery. Please note that we cannot be held liable for any packages that are stolen or lost after delivery has been confirmed. PLEASE verify your shipping address, as changes to the address after freight has shipped can result in an additional 15% or higher fee depending on freight weight and dimensions.

SMALLWARES INFORMATION: Please be informed that for smaller items, such as Installation Kits, Smart Connectivity Dongles, and TTW Sleeves, when these items are ordered individually, they may be shipped via FedEx without a signature requirement. It is your responsibility to ensure a safe and secure environment for delivery. Please note that we cannot be held liable for any packages that are stolen or lost after delivery has been confirmed. Thank you for your understanding and cooperation.

INSPECT YOUR MERCHANDISE BEFORE SIGNING: Please inspect your boxes thoroughly when you receive them. They should arrive shrink-wrapped and on a pallet. If you notice any damages or imperfections (e.g. crushed box or forklift hole), please write comments on the receipt before signing for delivery, no matter how small damages seem. Contact us immediately to assist you.