Shipping and Delivery

Shipping & Delivery

We will prepare your order within 24–48 hours if it’s received on a weekday (before noon). Orders are shipped in one to two business days. Transit time is between 3 to 6 business days, although exceptions apply. We email tracking information once your purchase is shipped.

Delivery Map

IMPORTANT DELIVERY INFORMATION

Please be informed that this air conditioner, due to its weight and shipping restrictions, is shipped palletized with an arranged freight service and requires an appointment for delivery.

To AVOID delays, please make sure the phone number in your order details is accurate and one where you can be reached. You may also contact the carrier directly using your tracking number to schedule your delivery.

It is your responsibility to ensure a safe and secure delivery environment. We are not liable for any packages that are stolen or lost after delivery is confirmed.

Please verify your shipping address carefully. Changes to your shipping address after the freight has been shipped may result in additional fees of 15% or more, depending on freight weight and dimensions.

SMALLWARES INFORMATION

Smaller items such as Installation Kits, Smart Connectivity Dongles, and TTW Sleeves may be shipped via FedEx without a signature requirement if ordered individually.

It is your responsibility to ensure a safe delivery location. We are not liable for packages lost or stolen after delivery confirmation. Thank you for your understanding and cooperation.

INSPECT YOUR MERCHANDISE BEFORE SIGNING

Please inspect your boxes carefully upon delivery. Shipments should arrive shrink-wrapped and on a pallet. If you notice any damage or signs of mishandling (such as a crushed box or forklift puncture), write comments on the delivery receipt before signing, even if the damage appears minor.

SMS Delivery Notifications

If you opted into SMS notifications, we may send you order updates or delivery reminders by text message. Message frequency may vary. Message and data rates may apply. Text STOP to opt out. Text HELP for assistance.

For more details, see our Privacy Policy.