Bravo R32 10kW Auxiliary Heater, Electrical Heater, and Heat Strip for Multi-Position Air Handler (AB-EHK10KW)

Bravo is a mini-split HVAC brand that combines Italian-inspired styling with inverter-driven heating and cooling technology. In North America, Bravo equipment is distributed and supported by Comfortside, with product documentation, technical support, and warranty resources available for homeowners and licensed contractors.

Bravo uses inverter technology to adjust compressor output as the heating or cooling load changes. Current Milano configurations are published with efficiency ratings as high as 24 SEER2, although the certified rating depends on the exact outdoor unit, indoor-unit combination, and installation. Check the product documentation and AHRI information for the specific system.

Confirm that electrical power is available, the remote settings are correct, the filters are reasonably clean, and the air inlets and outlets are unobstructed. If the code remains, stop operating the equipment and contact the installing contractor or a licensed HVAC technician. Do not open the refrigerant circuit or electronic components yourself.

Depending on the product family, Bravo offers high-wall units, ceiling cassettes, slim-duct units, and universal floor/ceiling units. This allows the system design to match the room layout, ceiling space, appearance, and airflow needs of each zone.

Bravo provides product manuals, troubleshooting guides, warranty information, and other technical resources through its official support websites. Use the exact indoor and outdoor model numbers when selecting documentation because wiring, piping, controls, capacities, and operating limits can differ between models.

Compatible Bravo Milano multi-zone outdoor units can support approved combinations of wall-mounted, ceiling cassette, slim-duct, and other matching indoor units. The installer should confirm that every indoor model, total connected capacity, line size, and zone combination is approved for the selected outdoor unit.

Bravo publishes extended operating ranges on select Milano systems, including heating operation down to approximately -13°F and cooling operation up to approximately 125.6°F. Operating limits are model-specific, and available capacity normally changes as outdoor temperature changes, so review the exact performance data before relying on a unit for extreme-weather heating or cooling.

Bravo offers single-zone and multi-zone mini-split solutions. The current lineup includes wall-mounted systems along with compatible ceiling cassette, slim-duct, and universal floor/ceiling indoor-unit options. Available capacities, combinations, and features vary by series and model.

Yes. Bravo systems are intended to be installed and commissioned by a licensed HVAC professional. Correct installation includes equipment matching, electrical work, refrigerant piping, pressure testing, evacuation, drainage, startup, and verification of operation. Licensed installation is also required for Bravo Limited Warranty eligibility.

Current Bravo Milano and Roma mini-split lines use R32 refrigerant. R32 systems require the correct tools, procedures, approved components, and installation practices, so refrigerant work should be handled only by a qualified HVAC professional. Always verify the refrigerant shown on the exact unit nameplate.

Have the model and serial number for each indoor and outdoor unit, the installation date, the owner contact and installation-address information, the installing contractor or dealer information and HVAC license number, and the purchase date and seller information when applicable.

Keep the return-air area and supply outlet unobstructed, and clean the reusable filters regularly according to the owner manual. Filters can generally be vacuumed or rinsed with lukewarm water and must be fully dry before reinstallation. Turn off power before cleaning, and use a licensed professional for deep cleaning, electrical work, or refrigerant service.

Yes. Bravo offers single-zone systems for one area and Milano multi-zone systems that can connect several compatible indoor units to one outdoor condenser. Select Milano configurations support up to five zones, but the approved indoor-unit combination and connected capacity must be verified for the exact outdoor model.

Compatible Bravo systems can be controlled through the Bravo SMART App when the indoor unit has built-in Wi-Fi or the correct Wi-Fi module is installed. App compatibility and available controls vary by model, so confirm the product specifications before purchase.

On compatible systems, the Bravo SMART App can provide remote on/off control, operating-mode changes, temperature adjustments, fan-speed control, supported louver controls, timers, and schedules. Available functions can differ by indoor unit and app version.

Bravo technical and warranty support is provided through Comfortside at 786-953-6706. Published support hours are Monday through Friday, 9:00 a.m. to 5:00 p.m. Eastern Time. Support is offered in English, Spanish, Mandarin, Russian, and Ukrainian. For technical troubleshooting, having a licensed HVAC technician at the equipment is recommended.

Contact the licensed HVAC technician who installed or services the system and have the technician diagnose the equipment on site. The technician should contact Comfortside Technical Support with the serial number, purchase invoice, licensed-installation invoice, existing case number, and any requested measurements, photos, or diagnostic information.

Eligible Bravo systems generally include a 3-year limited parts warranty and 3-year compressor warranty when installed by a licensed HVAC technician and registered within 60 days of installation. Coverage is subject to the exact model and the complete written Bravo Limited Warranty terms.

The published Bravo Limited Warranty is generally parts-only. Labor for diagnosis or replacement, field materials, refrigerant-related costs, travel, transportation, and shipping are not covered unless applicable law requires otherwise. Review the complete warranty document for the exact equipment and location.

Bravo states that the system must be registered within 60 days of installation to activate eligible Limited Warranty coverage. The equipment must also be installed by a licensed HVAC technician and remain with the original registered owner at the original installation address.

No. Bravo states that its Limited Warranty applies only to the original registered owner at the original installation address and does not transfer to a later owner or a different installation location.

Bravo recommends a compatible indoor unit or installed Wi-Fi module, an internet-connected 2.4 GHz Wi-Fi network, the network name and password, and a supported phone or tablet with the current Bravo SMART App. Follow the model-specific app manual to place the unit in pairing mode.