Technical Data
Specs, manuals, videos, and product documents
Loading technical data…
Loading technical data…
Click image to zoom
ACiQ Platinum Series
12,000 BTU ACiQ Platinum Multi Zone Air Handler w/ WiFi| R454B
$550.00
In StockShips in 1-2 business days
High efficiency. Quiet performance. Easy installation.
A smart, reliable choice for year-round comfort.
Best for 9K-18K room setups:
- Bedrooms
- Home offices
- Sunrooms
- Small living rooms
- 12,000 BTU
- Cooling
- 12,000 BTU
- Heating
- See specs
- Quiet Inside
- See specs
- High Efficiency
Recommended Add-Ons
Compatible accessories for this system
Must haves for best Installation
Loading recommended accessories…
Brand Information
ACIQ
- Support Number
- 1-877-909-ACiQ
- Official Site
- ACIQ Official Site
Product Overview Full product description Read the longer product copy, features, and application notes. +
ACiQ
12,000 BTU ACiQ Platinum Multi Zone Air Handler w/ WiFi| R454B
Product Overview
Platinum Performance
ACIQ Platinum air handlers can be used with any ACIQ Multizone condenser or the Platinum Single Zone condenser to create a highly efficient Hyper Heat system. This air handler can handle small to medium sized rooms using adaptive technology to constantly monitor and maintain your ideal temperature no matter what the weather outside.
Features
- 12,000 BTU wall mounted air handler with included remote control
- WiFi capable using free Net Home Plus app, Google Home, or Alexa
- Easy Maintenance and Installation
- Multizone Compatible - Heat or cool multiple rooms on one outdoor unit
- Includes an Enhanced Dry Mode, Intelligent Sleep Mode, and Power Save Mode
Intelligent Heating and Cooling
The ACIQ-12W-HH-MD air handler includes a soft LED display on the front of the unit, giving you information at a glance. The display shows the room's temperature by default, but it can also show temperature setpoint changes and mode changes. To ensure your unit runs properly throughout its lifetime, the display will also show any error codes from its self-diagnosing control board, which can be switched off if desired. The included smart remote can show these notifications on its built-in LCD display as well.
WiFi Options
ACIQ is WiFi ready! The wall mounted air handlers come with everything you need to control your home's heating and cooling via smart device (iOS or Android) from anywhere in the world. ACIQ is also compatible with Amazon Alexa and Google Assistant.
Please note that in order to function, this air handler must be installed with a condenser and other installation equipment, available at an additional cost if not already included in this product bundle.
Wall Mounted
Traditional wall-mounted air handlers are the most popular ductless choice due to low cost and ease of installation. Wall mounted units are located high on an outside wall, with refrigerant lines and condensation drain hose exiting the back through a 3" wall penetration. Return air is brought in through vents in the top of the unit, and cooled or heated air exits the lower front through a sweepable louver. Wall mounted air handlers are WiFi compatible and can be controlled by the free NetHome Plus app or by voice assistants such as Alexa or Google Home.
Smartphone App
In addition to the handheld or wired remote that is already included, wall mounted units are WiFi ready, and can be controlled from anywhere with a free app on your tablet or smartphone.
Quiet Comfort
Every ACiQ system is precision engineered to quickly achieve set temperature and hold it there, no matter what the weather is outside. With whisper quiet indoor and outdoor units, ACiQ never intrudes on your peace and quiet.
Technical Specifications — ACIQ-12W-HH-MD
| sku | ACIQ-12W-HH-MD |
|---|---|
| weight (in lbs) | 29.320000 |
| brand/manufacturer | ACiQ |
| product features | WiFi |
| cooling btu | 12,000 BTU |
| heating btu | 12,000 BTU |
| maximum cfm | Up to 441.4 CFM |
| decibel level (dba) | As low as 19.5 Decibels |
| electric heat | Heat Pump |
| refrigerant | R454B |
| liquid line | 1/4" |
| suction line | 3/8" |
| electrical | 208/230V, 1 Phase, 60 Hz |
| phase | Single Phase |
| btu/tonnage | 12,000 BTU/1 Ton |
| mini split type | Wall Mounted |
| zone compatibility | Single Zone, Multi Zone |
| height | 11.76" |
| width | 33.40" |
| depth | 9.18" |
| warranty | 7 Years Parts with Online Registration |
| safety information | PROPOSITION 65 WARNINGThis product and many products on our site may contain a chemical know to the state of California to cause cancer or birth defects or other reproductive harm. For more information about Proposition 65 pleaseClick Here. |
Manuals
Documents
Warranty
Specs & Documents Product details Open technical specs, manuals, videos, and product documents. +
Product FAQs
Product FAQs
Helpful answers matched to this product, brand, specs, and configuration.What types of products does ACiQ offer?
ACiQ offers a broad range of heating, cooling, ventilation, thermostat, and water-heating products. Its catalog includes mini splits, central air conditioners and heat pumps, furnaces, air handlers, PTAC systems, mobile-home HVAC equipment, commercial systems, thermostats, ventilation products, and hybrid water heaters. Availability and specifications vary by model.
How can I contact ACiQ technical support or customer service?
ACiQ provides support through its official contact form and by phone at 1-877-909-ACiQ. The published support hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. Have the model number, serial number, and a clear description of the question or problem ready.
What information is needed to register an ACiQ product?
ACiQ’s registration form requests the part number, serial number, purchase date, installation date, customer contact and address information, and installer details, including the installer name, license number, and phone number or other identifying information.
How can I request a replacement part for an ACiQ product?
Submit a request through the official ACiQ Parts Quote form or contact ACiQ parts support. Include the SKU or model number and a clear description of the part needed so the parts team can identify the correct component.
Where can I find manuals and technical documents for an ACiQ product?
Use the official ACiQ Tech Center and select the appropriate product category. ACiQ organizes installation manuals, owner manuals, specification sheets, wiring diagrams, troubleshooting guides, warranty documents, and other technical resources by product family and model.
How do I start an ACiQ warranty claim?
Start with ACiQ’s official warranty claim form. Be prepared to provide the owner’s contact information, the equipment model number, a description of the issue, and any supporting files requested. Additional diagnosis and equipment documentation may be required before the claim is approved.
What diagnosis is required for an ACiQ warranty issue?
ACiQ states that a factory-authorized, EPA-certified contractor must diagnose the equipment. The submission should include the diagnostic procedure, the required part number or part description, and the model and serial numbers. ACiQ may also request the original installation invoice.
Does an ACiQ warranty claim cover labor and shipping costs?
ACiQ’s published warranty-resolution process states that round-trip shipping and labor associated with diagnosis and part replacement are not reimbursed. Coverage can vary by product and jurisdiction, so review the exact warranty certificate for the equipment before proceeding.
How do I register an ACiQ product for warranty coverage?
Register the equipment through ACiQ’s official online warranty registration form. Add each unit being registered and submit the requested equipment, customer, purchase, installation, and installer information. Keep a copy of the completed registration and related purchase and installation records.
How can I check an ACiQ warranty registration or coverage status?
Use ACiQ’s Warranty Finder to look up a registration, check its status, or provide missing information. Have the equipment and owner details available so the record can be matched accurately.
Does every ACiQ product have the same warranty coverage?
No. ACiQ warranty periods and conditions vary by product type and model. Review the warranty certificate listed for the exact equipment and use ACiQ’s warranty resources to confirm the applicable parts, compressor, replacement, registration, and eligibility terms.